ELECTRA ONLINE, LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://electraskincare.com/], make purchases, or otherwise interact with us. Please read this policy carefully. By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect: We may collect personal and non-personal information from you in various ways, including but not limited to:

1.1 Personal Information:

  • Contact Information: When you make a purchase, create an account, or sign up for newsletters, we may collect your name, email address, phone number, and mailing address.
  • Payment Information: To process orders, we may collect your payment card details. Note that payment information is processed securely by our third-party payment processors and is not stored on our servers.
  • Communication Information: If you contact our customer service, we may collect the content of your communications and any additional information you provide.

1.2 Non-Personal Information:

  • Usage Data: We may collect information about how you use our website, including your IP address, browser type, operating system, pages viewed, and the date and time of your visit.
  • Device Information: We may gather information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.

2. How We Use Your Information: We use the information we collect from you for various purposes, including:

  • To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
  • To improve our website, products, and services.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To send you promotional emails and newsletters, if you have opted to receive them. You may unsubscribe at any time.
  • To monitor and analyze usage patterns to enhance user experience.
  • To detect, prevent, and address technical issues and fraudulent activities.

3. Sharing Your Information: We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who perform services on our behalf, such as payment processing, order fulfillment, and email delivery.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.

4. Security of Your Information: We use industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. By using our website, you acknowledge and accept these inherent security risks.

5. Your Choices Regarding Your Information:

  • Access and Update: You may review, update, or delete your personal information by contacting us at support@electraskincare.com.
  • Marketing Communications: If you have opted to receive marketing emails from us, you can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
  • Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

6. Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your activity on our website. Cookies are small files that a website transfers to your computer's hard drive through your web browser. They enable the website to recognize your browser and capture and remember certain information. You can set your browser to refuse all or some cookies, but this may limit your use of certain features on our website.

7. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of each website you visit.

8. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@electraskincare.com, and we will take steps to delete such information.

9. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we will take reasonable steps to destroy or anonymize it.

10. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. International Users: Our website is operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our website, you consent to this transfer of information.

12. Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at:

ELECTRA ONLINE, LLC
1210 Washington Ave, Ste 250
Miami Beach, FL 33139-4657
Email: support@electraskincare.com