Refund Policy
We want you to be fully satisfied with your purchase, and we strive to ensure a positive shopping experience. If for any reason you are not completely happy with your order, please review our return policy below.
1. Return Eligibility:
- Returns must be made within 90 days of the original purchase date.
- To be eligible for a return, the product must include all original components (e.g., caps, bottles, accessories).
- We require proof of purchase, such as an order confirmation email or receipt, to process your return.
2. Conditions for Refunds:
- Refunds will be issued for products returned with all original bottles and components.
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
3. How to Initiate a Return:
- Contact Us: Start by reaching out to our Customer Service team at support@electraskincare.com with your order number, details of the product(s) you wish to return, and the reason for the return.
- Receive Return Instructions: Our team will provide you with instructions on how to return your product(s). Please do not send any items back without prior communication.
- Ship Your Return: Carefully pack the product(s) and ship them back using a trackable shipping service. We recommend retaining the shipping receipt for your records.
4. Processing Your Return:
- Once we receive your return, our team will inspect the product(s) to ensure they meet the eligibility requirements.
- If your return is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
- You will receive an email notification once the refund has been processed.
5. Exchanges:
- At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
6. Non-Returnable Items:
- Certain promotional or limited-edition items may be non-returnable. This will be specified at the time of purchase.
7. Damaged or Defective Items:
- If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and will offer a replacement or full refund, including return shipping costs.
8. Questions:
- If you have any questions or need assistance with your return, please contact our Customer Service team at support@electraskincare.com.